Privacy Policy
How Siloam Online Cyber Services handles your personal information, under the Kenya Data Protection Act, 2019.
Who we are
Siloam Online Cyber Services is a cyber café and digital services centre in Murang'a Town, Kenya ("we", "us"). For privacy questions or requests, contact us on 0724 791707 (call or WhatsApp).
What we collect
- Contact details — your name and phone number when you request a service or contact us.
- Service details — what you ask us to do and any documents you share (for example an ID copy or P9 form) via WhatsApp, email or in person.
- Request records — submissions made through the request form on this website.
What we never collect on this website
We never ask for passwords, iTax or eCitizen PINs, OTP codes or M-Pesa PINs on this website. If anyone claiming to be us asks for these by email or on a webpage, do not share them and call us immediately.
How we use your information
- To perform the service you requested (for example filing a return or submitting an application).
- To contact you about your request by WhatsApp, call or email.
- To keep a record of completed work for our accounts and for follow-up.
Who sees your data
Only our staff. We do not sell, rent or share your personal information with third parties for marketing. Documents are shared only with the government agency or institution your service requires, and only as part of completing that service.
How long we keep it
Working files (ID copies, forms, documents sent for a job) are deleted once the job is done. Contact and request records are kept for up to 24 months for follow-up and accounting, then deleted.
Your rights
Under the Kenya Data Protection Act, 2019 you may ask us to:
- Tell you what personal data we hold about you,
- Correct inaccurate information,
- Delete your data where we have no legal reason to keep it,
- Stop contacting you.
Call or WhatsApp 0724 791707 and we will respond within 7 days.
Security
Documents are accessed only by staff working on your request, stored on password-protected devices, and deleted after completion. Printed working copies are handed to you or destroyed.
Changes to this policy
If we change this policy we will update this page. Last updated: 2026.